Order Confirmation Service & Delivery Management in Sri Lanka
Confirm orders faster. Reduce COD returns. Improve delivery success rates with a dedicated team managing your order confirmations, address verification, courier coordination and follow-ups.
Pricing Plans
Simple monthly pricing based on your order volume.
Starter
Rs 35,000 / month
Up to 350 orders per month
- Order confirmation calls for every order
- Basic address verification
- Simple courier sheets (1–2 partners)
- Shared Google Sheet dashboard
- End-of-month summary report
Business
Rs 75,000 / month
Up to 1,000 orders per month
- Full confirmation & follow-up workflow
- WhatsApp & SMS customer reminders
- Multi-courier coordination & dispatch sheets
- Advanced performance dashboard
- Weekly performance summary
Growth
Rs 120,000 / month
Up to 2,000 orders per month
- Priority calling & escalations
- Dedicated part-time agent
- Courier SLA tracking
- Custom dashboard views
- Weekly review call
Custom / Enterprise
Rs 200,000+ / month
For 4,000+ orders/month
- Dedicated full-time agents or team
- Custom Google Sheets + Apps Script automation
- Integrations with ecommerce / ERP / courier tools
- Daily KPI snapshots & performance insights
- Custom SLAs & escalation workflows
Nexus Assist provides a complete Order Confirmation & Delivery Management Service for Sri Lankan ecommerce brands, COD-based sellers and retailers with delivery. Our agents handle confirmation calls, address checks, WhatsApp reminders, courier coordination and missed delivery follow-ups.
Why Order Confirmation & Delivery Management Matter in Sri Lanka
Most Sri Lankan COD businesses lose revenue due to:
- Wrong or incomplete delivery addresses
- Customer not answering COD calls
- Last-minute cancellations
- Poor courier communication
- Lack of delivery tracking
Nexus Assist fixes these issues with trained call agents + Google Apps Script automation.
What We Do
1. Order Confirmation Calls
- Call each customer to confirm the order
- Verify COD amount & delivery details
- Mark order as confirmed / canceled / pending
2. Address Verification
- Fix incomplete addresses
- Collect WhatsApp location pins
3. Courier Coordination
- Daily courier sheets (City / Outstation / Express)
- Pickup tracking & delay monitoring
4. Missed Delivery Follow-Ups
- Reconfirm customer availability
- Reschedule deliveries
5. Automated Dashboard
- Live status for every order
- Daily & weekly reports
